Questions about the booking process

• How many rooms / Suites can be booked at once?

• For each reservation you can book up to 3 rooms / Suites online. If you require more rooms, please contact the hotel directly.

   
• How can I see which features are included in the price?

• A detailed overview will be shown beneath the rate grid, if you click on DETAILS of the category. The rate description will show every included service.

   
• Can I book without credit card?

• When booking the daily rate you will generally have the option to book without credit card. Your room will be reserved until 6 pm on the day of arrival. If you do not check in prior to 6 pm, your reservation will be cancelled automatically without charge. In case of delay please inform us prior to 6 pm. If you no longer require the room we would appreciate it if you would advise us. Other rates can only be booked with credit cards.

• Which online payment methods do you offer?

• At the moment, you can only pay at the hotel.

   
• Is my credit card being charged at time of booking?

• If you provide your credit card only as a guarantee, we will not charge it, but will only reserve the amount by our credit card system.

• Which credit cards are accepted?

• We accept most of major credit cards such as MasterCard, Visa and American Express and Span Card.

• How can I change or cancel my reservation?

• You can cancel your reservation by contacting the hotel. For any changes on your reservation, for example extra nights, please contact directly the service center of the hotel. For  Cancellation Policy please refer to the Terms & Condition section of this website.

• By when do I have to cancel my booking, if I have to?

• You can see the cancellation policy in the Terms & Conditions in this website and on your reservation confirmation.

   
• Where can I see the booking conditions?

• The booking conditions will be shown in the Terms & conditions of this website. You will also find them on your booking confirmation.

• Why did I not receive a booking confirmation?

• In very rare cases, it may happen that you do not receive a booking confirmation due to technical issues, although you preceded the booking until the end and the amount has been reserved on your credit card. In this case, please contact the hotel directly, so we can resend your confirmation.

• Can I check-in without my reservation number?

• Yes, in case you forgot your reservation number, you can check-in anyway by stating for which name the booking has been made.

• Can I cancel only certain parts of my reservation (for example one of the two booked rooms)?

• If you wish to cancel a part of your reservation, please contact the hotel directly.

• Where can I get a copy of my invoice after departure?

• Please contact our hotel team, which will send you a copy of your invoice.

Questions about hotel

• At what time is check-in?

• Generally hotel rooms are available from 1500 Hours.

• At what time is check-out?

• Check-out is generally at 1200 Hours. Afterwards the rooms have to get cleaned for the upcoming arrivals.

• Do you offer handicapped rooms?

• Yes, Karan Hotel have handicapped rooms with appropriate accessible equipment.

• Is parking available at the hotel?

• Karan Hotel have sufficient parking spaces. We also have inside shaded parking (Free), where your car can safely be stored overnight. moreover, there are also parking spaces free of charge at or around the hotel.

• What are the reception opening hours?

• The reception is open 24 hours and our colleagues will be at your service day and night.

• Can I reserve a table in a restaurant?

• Yes, with our table order form you can make a non-binding table reservation for your desired restaurant. You will find the form on each restaurant‘s website.

• Can I bring my pet?

• For hygienic reasons pets are not allowed in all areas of the hotel.

• Where can I see the hotel rates?/ How much is a room/night?

• Our rates are calculated on a daily basis. The mentioned rate in this website is to give you a general overview of costs. But you can easily enter the arrival dates in our booking engine and our system will calculate the best available rates for you.

• Are the rates per person or per room?

• All prices, unless stated otherwise, are on a per-room-basis.

• Can I book two rooms of different categories?

• If you require two different categories It is possible online, but you have to make two separate bookings. Or you can contact our hotels directly.

• Is Wi-Fi available at the hotel/in the room?

• In all Karan Hotel WiFi is available free of charge in the rooms and in public areas.

   
• Do you offer non-smoking rooms?

• Yes, we offer non-smoking rooms and Smoking room, should you prefer any, please mention your preferences during the booking time.

• Are special requests, such as gluten-free meals or feather-free pillows, manageable?

• We are always trying to fulfil every of your desires. We offer for example suitable rooms for allergic persons or lactose-free food. Please contact our hotel with your special needs.

   
• What should I do, if I lost or forgot something in my room?

• Please contact the hotel directly. Our rooms will be cleaned daily, so that your item probably has been found by our housekeeping team.

• Can I have breakfast/dinner even if I am not staying in your hotel?

• Yes, of course you can enjoy a meal or drink in one of our restaurants or coffee shops. You may also reserve a table with our table reservation form on each restaurant page of this website.

• Which size are the rooms?

• The sizes of the suites or rooms vary between each category. However, you can find a proximate size of each category in the Rooms and Suites section of this website.

   

General questions

• How can I book Karan Suite or Room?

• Karan Hotel offer various booking options, you can contact anytime our hotels directly via telephone, email or fax. The easiest and quickest way is to book via our booking engine in the upper section of each page of this site, where you simply have to enter the requested Suite and/or Room and date.

• What is the daily rate?

• The so called daily rate is the most flexible and best available rate without any booking restrictions. If you book this rate, your room will be held generally until 6pm on day of arrival and you can cancel your reservation free of charge, with the exception of fair dates or other high season dates. The detailed cancellation policy is shown in the Terms & Conditions.

• How can I subscribe/unsubscribe for the newsletter?

• You will find a field at the bottom of all pages of our website, for example in the footer, where you can simply enter your email address and hit subscribe. To cancel your subscription please send an email to the following address: smalik@karanhotel.com

   

   
   
• How can I get hotel flyer / brochures?

• If you wish to read our hotel information at home in a printed version, you can order our hotel flyer and brochures online by send us email of your request or you can find all our printed publications in the Downloads section of this website.